First, check that your hearing aids aren’t blocked by earwax or debris. This could stop streamed audio from coming through, even if the hearing aids amplify environmental sound normally.
If needed, follow the unpairing and repairing instructions provided earlier in the guide.

• Try force closing the Rexton App:
  - On iPhone: Use the app switcher gesture to swipe up and close the app. If you're unsure how, see Apple’s step-by-step guide here: https://support.apple.com/en-us/109359
  - On Android: Go to Settings > Apps > Rexton App > Force Stop

• Reopen the app and check whether the Bluetooth connection reestablishes. If not, restart the phone and try again.

If the issue continues, reset the app:

• Open the Rexton App
• Tap the three-line menu icon (top left)
• Go to Settings > App Settings > Set up the app
• Tap OK when prompted (this won’t affect your hearing aid settings)
• Choose the Bluetooth setup option and follow the on-screen instructions

If the app still can’t find your hearing aids, unpair and re-pair them in your phone’s Bluetooth menu (see pairing instructions above), then return to the app to retry setup.

Still not working? Uninstall and reinstall the app. After reinstalling, reopen it, accept permissions and terms, and go through the Bluetooth setup again.

If you've turned your phone's streaming volume to 100% and the audio still sounds low, start by making sure your hearing aid domes or tips are clean. Blocked output can affect both streaming and environmental sound.

If everything looks fine and sound is still too low, consult your hearing care professional. They can increase the default streaming gain in the hearing aid settings, so you won’t need to rely solely on your phone's volume. They can also fine-tune frequencies to improve streaming clarity.

iPhone:

• Go to Settings > Sounds & Haptics and increase the Ringer and Alerts slider.

Android – ASHA streaming:

• Go to Settings > Sounds and vibration > Volume
• Make sure both the Media and Ringtone sliders are raised
• If the phone is on Sound mode, ringtone will stream to the hearing aids
• If on Vibrate, the ringtone won't stream
• If on Mute, ringtone volume is controlled by the Media slider and may only play through the phone’s speaker

Android – LE Audio streaming:

• The ringtone volume is tied to the in-call volume (how loud you hear the caller). During a call, use the side buttons to raise the in-call volume. This will boost the ringtone volume for future calls.
• Also make sure the Ringtone slider in the Volume settings isn’t set too low, as this could mute the ringtone stream.

You can change the audio routing using your phone’s native settings:

• iPhone: Open the Control Center, tap the AirPlay icon in the media controls, then select iPhone to switch the audio to the phone’s speakers.
• Android: Swipe down to open Quick Settings, then tap Media Output (if available) to select a different audio destination. If not shown, use the media app's notification to change the output.
• To return audio to your hearing aids, follow the same steps and reselect them as the output.

Try using the Balance slider in the Rexton App while streaming. Move it toward Sharp to enhance treble, or Soft to reduce it. For more detailed sound adjustments, contact your hearing care provider.

If you’re streaming via LE Audio  or Classic Bluetooth, system-level audio settings or EQ apps on your phone may also influence sound quality.

Yes, certain Rexton hearing aids allow you to answer or end calls by pressing a button or using a tapping gesture on the hearing aids. This depends on the phone and hearing aid compatibility.

On iPhones, the feature works with supported Rexton hearing aids and newer phone models.

On Android devices, this function is available when using hearing aids with compatible firmware and phones that support LE Audio.

If your hearing aids and phone support it, you’ll be able to manage calls directly without needing to touch your phone. If unsure, check with your hearing care professional for compatibility.

It depends on whether your hearing aids support HandsFree calling. If they do, your voice will be picked up by the hearing aid microphones, allowing you to keep your phone in your pocket during a call.

If HandsFree is not supported, the phone’s microphone will be used instead. In that case, it’s best to keep the phone in front of you and close to your mouth, similar to using speakerphone, so the other person can hear you clearly.

For details on whether this feature is available with your specific hearing aids and phone, check with your hearing care professional.

This may happen if your hearing aids are using HandsFree mode and picking up background sounds through their microphones. Here’s how to reduce it:

iPhone:

If HandsFree is active, you can disable Mic Input in the MFi menu. Triple-click the Side button to open it, tap on your hearing aids, and toggle Mic Input off. This routes your voice through the iPhone microphone instead, which better filters background noise.

You can also enable Voice Isolation during a call (iOS 15 or newer). Swipe down to open Control Center, tap the orange mic icon, and choose Voice Isolation to filter out surrounding noise.

Android:

If you're using a phone that supports LE Audio, switching back to the ASHA protocol may help. This moves voice pickup back to the phone’s mic. Keep the phone near your mouth like on speaker mode.

To disable LE Audio, go to Bluetooth Settings, tap the gear icon next to your hearing aids, and turn off the LE Audio option.

iPhone (general):

Go to Settings > Accessibility > Hearing Devices > Call Audio Routing

You can set either Call Audio or Media Audio to Never Hearing Devices. That type of sound won’t route to your hearing aids by default, but can still be selected manually during use.

Android (general):

Android doesn’t let you set a default, but you can switch the audio route during calls or media using the call screen or pull-down media control panel.